Posts tagged as Operations
Calastone’s operational resilience: managing incidents and operational capacity
30 Jan 2017
Continuous service improvement plays a central role in any well managed business. It is essential in ensuring that a business has the ability to remain competitive and scalable as client requirements change and as incidents arise. Considered and planned metrics allow us to measure and identify areas for improvement and to mitigate potential issues before they become incidents. Calastone’s Operations and delivery teams benchmark and track every aspect of their respective services to ensure they are able to analyse trends and provide the highest quality offering.