Posts tagged as Operations

SWIFT ISO 20022 upgrade: Are you ready?

30 Mar 2017

SWIFT have announced a mandatory upgrade of their implementation of the ISO 20022 messaging protocol, due to go live in November 2017. This includes the investment funds order (setr) messages used as part of the Calastone Order Routing service, specifically order, status and price confirmation messages.

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Stephen Leggett

Posted by Stephen Leggett, Head of Global Operations.
Tags: Operations

Calastone’s operational resilience: managing incidents and operational capacity

30 Jan 2017

Continuous service improvement plays a central role in any well managed business. It is essential in ensuring that a business has the ability to remain competitive and scalable as client requirements change and as incidents arise. Considered and planned metrics allow us to measure and identify areas for improvement and to mitigate potential issues before they become incidents. Calastone’s Operations and delivery teams benchmark and track every aspect of their respective services to ensure they are able to analyse trends and provide the highest quality offering.

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Stephen Leggett

Posted by Stephen Leggett, Head of Global Operations.
Tags: Operations